Payment

Problems with payment

• Why was my credit or debit card declined?

  There are several reasons why a payment may fail:

  1. Incorrect entry of credit card number
  2. Incorrect entry of 3D security code
  3. 3D security code not activated
  4. Insufficient funds
  5. Expired card

  For other reasons, please contact your card issuer regarding the declined transaction.

  In the event that the payment is not successfully charged, CharityStars will contact the winning user who will have 3 working days to resolve any problems related to payment and finalize the transaction.

  For more details see our Terms of service.

  If you have any problems using your credit card, you can remove or add a new card in "Payment method" in your account.

  Still need help?

  Call us Contact us