Orders and Certificates

Problems with an order

• Returns policy

  You can consult our Returns Policy by clicking HERE.

• My package has been damaged, what should I do?

  If your package was delivered damaged, contact our Help Center within a maximum of 2 days of receiving the item, sending photographic evidence and providing a description of what happened.

• My item does not conform to the description.

  The purchase of unique objects, carried out through an auction house, requires an accurate evaluation by the buyer.We invite you to delve deeper, even on a personal basis, into all the information and material available before making the purchase, including our returns policy.

  If you believe that the item received does not correspond to its description, we invite you to contact us within a maximum of 2 days from the delivery date, highlighting the differences compared to the description provided during the auction.

  We also ask you to send us photographs showing the external appearance of the package and its internal contents.

  After completing the necessary checks, our team will contact you to inform you of the outcome of your report and any actions to be taken.