Privacy Policy

CharityStars understands your concerns about privacy and your interest in knowing how your information is used and safeguarded, and we want to provide you with more information on these topics. This Privacy Policy (the “Privacy Policy”) describes the practices, policies and procedures related to our website located at, (the “Website”), including the types of personal information we collect on the Website, how we may use that information and with whom we may share it. This Website is operated by CharityStars, (hereinafter referred to as “CharityStars,” or “we” or “us”). Please note that this Privacy Policy applies only to CharityStars’ online information-gathering and sharing practices occurring on the Website, and does not apply to any of our practices conducted offline. By visiting this Website, you are accepting the practices, policies and procedures described in this Privacy Policy, and you are further indicating that you agree to be bound by the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not visit or use any of the links on this Website. We may update this Privacy Policy from time to time, so please check this Privacy Policy periodically for changes. The date this Privacy Policy was last updated is stated at the end of this Privacy Policy. If you have any questions about this Privacy Policy, please contact us at


  • The notifications provided by this Privacy Policy include:

    • What personally identifiable information we collect from you through the Website.

    • How we use the information we collect.

    • With whom the information may be shared.

    • The kind of procedures we employ in an effort to hinder the unauthorized access, use or disclosure of information you provide to us.

    • The laws that apply to those accessing our Website from outside of the United States.

    • How you can learn about changes to our privacy policies, practices and procedures.

The Information We Collect

  • Personal Information You Provide And How It Is Used: You may freely visit our Website anonymously and without being required to provide us with any personal information, and without being required to register. However, certain services, requests and features do require that you provide us with some personally identifying information (including, but not limited to, name and email), as more particularly described below. Additionally, if you want to participate in any of our auctions, you will be required to register and to create an account, which will require that you provide us with additional personal information. Personal information is data that can be used to identify or contact you. Please do not send confidential information to us directly through this Website, or by email to any of the contact email addresses listed on this Website.

    • Account Setup; Registration: Should you decide to set up an account with us, you will be required to register, and we will ask you to provide certain personally identifying information, which will include email address and first and last name. You will also be asked to create a username and password. You can also choose to register through your Facebook or Twitter accounts – if you opt to do so, then we will have access to some of the personal information that you have provided to those entities.

      Additionally, if you are the winning bid on an auction item, donate to a sweepstakes or buy anything from our Website, you will need to provide your credit card information or PayPal account information and at times shipping information. The credit card and PayPal information that you provide is only used to process your transaction, and will not be stored or used for any other purpose.

    • Email Signup: If you opt to sign up for our email newsletter, we will ask you to provide your email address. You may unsubscribe from these emails at any time by using the link provided in the footer of all such emails or from your account settings if you have signed up.

    • Private Donor: If you opt to provide an item for sale/auction on our Website, you will be required to complete an application, and provide us with a variety of personal information, including your name, email and address.

    • Contact Us: The Website provides a “contact us” link for questions related to the work we do and our Website. If you contact us through any of these contact forms, we will collect your email address, and any other personal information that you provide to us. We will use the information you provide to contact you back and to respond to any requests and/or questions.

    • Sweepstakes: If you choose to participate in any of our sweepstakes, we will require that you provide us certain personally identifying information, which may include your name, email, shipping address (as applicable) and country of origin. Additionally, if you have not previously provided your credit card or PayPal information, you will be required to provide us with such information.

    • Auctions; Buying Items: If you choose to participate in an auction – or purchase an Item - we will require that you provide us certain personally identifying information, which may include your name, email, shipping address (as applicable) and country of origin. Additionally, if you have not previously provided your credit card or PayPal information, you will be required to provide us with such information.

  • Non-Personal Information We Collect by Automated Means And How We Use It: We also collect certain non-personal information (data in a form that does not support direct association with any specific person or individual) by automated means when you visit the Website. Much of this information is collected through the use of third-party tracking services, which includes Google Analytics. We also utilize a JavaScript code to collect certain information related to the “traffic” and activities that occur on our Website. The information collected may include usage information, such as the numbers and frequency of users to the Website, pages visited, web browsing histories, your location and device, social networking activities and similar data. When gathered, this data is used in the aggregate, and not in a manner that is intended to identify you personally. This type of aggregate information may be shared with third parties at any time, including advertisers and marketers. We also work with Criteo, Inc. to analyze your activities on our Website, and we may use that information to send you communications or alert you of items appearing on our Website that may be of interest to you, and we may also use this information to serve you advertisements on Facebook and Instagram.

    In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including "cookies," "web beacons" and IP addresses, as further explained below.

    • Cookies; Scripts – A cookie is a piece of information that a web server may place on your computer when you visit a Website. Cookies are commonly used by websites to improve the user experience. Many cookies last only through a single Website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them. We may use "session cookies" in order to enhance the user experience and for other web-related purposes. These session cookies are not linked to personally identifiable information. We may also use cookies for other purposes, including to maintain continuity during a user session, to gather data about the usage of our Website for research and other purposes, or to store a username or related login credentials so that you do not have to provide this information every time you return to our Website. We may also employ the use of scripts on the website. Scripts are small computer programs embedded within web pages that give those pages extra functionality.

      Most browsers will tell you how to stop accepting new cookie/scripts, how to be notified when you receive a new cookie/script, and how to disable existing cookies/scripts. You can also increase your control over scripts and cookies with a multitude of browser plug-ins such as NoScript, Ghostery, Lightbeam and Do Not Track Plus. Please note, however, that without cookies you may not be able to take full advantage of all the features on our Website.

    • Web Beacons – Our Website may contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. Web beacons also may be used to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web beacons may also recognize when the email was opened, how many times it was forwarded and which URLs (links within the email) were clicked.

    • IP Addresses - When you visit and interact with the Website, third parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (each an "IP Address"), as well as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number that certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track Website visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our service. We may use this information to enhance our Website or for other lawful purposes.

    • Do Not Track - Every time your computer sends or receives information over the web, the request begins with some short pieces of information called “headers.” These headers include information like what browser you are using, what language your computer is set to, and other details. The Do Not Track technology provides individual users with the ability to include a simple, machine-readable header indicating that they don't want to be tracked, and sends a signal to websites visited requesting that the website disable either its tracking or cross-site user tracking of an individual user. Currently, various browsers – including Internet Explorer, Google Chrome, Firefox, Opera and Safari – offer a “do not track” option. Presently, there is no consensus on how Do Not Track should be interpreted, and no common or accepted industry standard for implementing. Consequently, please note that the Website does not currently respond to browsers' Do Not Track signals, and as such your activities will be tracked, regardless of whether you have opted to enable the Do Not Track option offered by your browser.

How We May Share Your Information

  • We may disclose all of the information (described herein) that we collect, as stated in this Privacy Policy including in accordance with the terms set forth in this section. CharityStars works with a variety of thirdparty partners in order to allow us to make the Website available to you, to host and store the information we collect from you, and to provide certain functionality and features, such as to process payment/donation transactions. As an example, in order to process payment/donation transactions that occur on our Website, we work with Stripe and PayPal, and therefore both companies may have access to the information you provide to us. In regard to sweepstakes, we may also share some of the information you have provided to us with the charitable organization that the sweepstakes is benefiting.In regard to auctions/purchases, if you win/purchase an item, we will share your contact information with owner of the item or the experience.

    Except as stated in this Privacy Policy, we do not reveal personally identifiable information about you to third parties for their independent use unless: (1) you expressly authorize CharityStars to do so, (2) it is necessary to allow CharityStars and its service providers or agents to provide services on CharityStars’ behalf, (3) it is to provide products or services to you, (4) it is disclosed to entities that perform marketing or data aggregation services for CharityStars, (5) it is necessary in connection with a sale of all or substantially all of the assets of CharityStars or the merger of CharityStars into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which CharityStars is not the survivor, (6) CharityStars is required or permitted to do so for any or all of the following reasons: (i) to comply with a subpoena, legal process, government request or any other legal obligation, (ii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of the Website or our network, and/or (iii) to protect the rights, privacy, property, business, or safety of CharityStars, its partners and employees, the visitors of the Website, or the public.

Children's Privacy

  • We do not knowingly collect, use, or disclose personally identifiable information about visitors to our Website that are less than 13 years of age. If you are under the age of 13, you must ask your parent or guardian to assist you while accessing/viewing this Website. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at and be sure to include in your message the same username and password and/or e-mail address that your child submitted, if applicable.

Third Party Website

  • We also provide links to – and share functions with – several third-party social media sites and/or websites – such as Facebook, Twitter and Instagram - as a service to you, in order to provide you i) additional information and/or content related to CharityStars, or ii) additional venues in which you can learn about and discuss the activities of CharityStars. Please note that we have no affiliation with these other parties, and cannot control and are not responsible for the information collection, use, and disclosure practices of such third parties; we encourage you to review and understand their privacy practices and policies, if any, before using and providing any personally identifying information to them. We are not responsible for the content or information of these websites, any products or services that may be offered through advertisers or third parties, or any other use of the linked website.

How We Attempt To Safeguard Your Information

  • We maintain – and ask that any third-party partners who may store information on our behalf to maintain - administrative, technical and physical safeguards for the Website designed to protect your personal information against theft, loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information that we collect from you. We restrict access to personal information collected about you on the Website to our employees, our affiliates' employees, those who are otherwise specified in this Privacy Policy, or others who need to know such information to provide services to you or in the course of conducting our business operations or activities. However, no website, application or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personally identifying information obtained through the Website and we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. When you link to one of our social media venues, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances, and understand, acknowledge, and agree that you transmit certain personal information over this Website at your own risk.

Your Information And Your Choices

  • To the extent required by law, we provide you with reasonable access to the personally identifiable information you provide to us. If you believe that any of the personally identifiable information that you have submitted through our Website is no longer accurate, or you wish to make any updates or changes, you may do so by logging into the account you have created. If you do not have an account with us, you can request that we make the changes by emailing us at Upon appropriate written request, we will update or amend your information, but we reserve the right to use any information previously obtained to verify your identity or take other actions that we believe are appropriate and lawful. We will endeavor to comply with your request as soon as reasonably practicable. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are impractical, or for which access is not otherwise required by local law. Please note that we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. Finally, please note that we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you.

Use Of The Website From Outside The United States

  • We do not represent or warrant that the Website, or any part thereof, is appropriate or available for use in any particular geographic location. If you choose to access our Website, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules, and regulations applicable in your jurisdiction that apply to you. Please note that the Website is hosted in the United States and is governed by United States law. If you do not agree to be subject to United States law, then you should not access or use our Website.

Privacy Questions And Contacting Us

  • If you have any questions or concerns about our Privacy Policy or data processing, please contact us at

Notice To California Residents

  • California Civil Code Section 1798.83 permits website users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to request this information, please send an email to: or write to us at:
    CharityStars, Inc.
    750 N. San Vicente Blvd, Suite 800 West
    West Hollywood, CA 90069

Changes To Our Privacy Policy

  • We reserve the right to revise this Privacy Policy at any time. Please check back regularly to see if there have been any changes to this policy, which you can determine by reviewing the Effective Date listed below. By continuing to use the Website after those changes become effective, you consent and agree to be bound by the revised Privacy Policy.

Privacy Policy Effective Date

  • This Privacy Policy is effective as of April 1, 2017.